At Sai Creations, customer satisfaction is our top priority. We understand that sometimes a return or refund may be necessary, and we’re here to help make that process smooth and transparent.
Eligibility for Refunds
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Return Conditions:
- Products are eligible for return and refund if they are in original, unused condition with all packaging, tags, and accessories intact.
- A return request must be submitted within 2 days of delivery.
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Damaged or Defective Products:
- If you receive a damaged or defective item, please notify us within 12 hours of delivery.
- Contact our Customer Care at +91-9990904470 11:am to 7:30pm or Email us at saicreations18@gmail.com and provide video proof of the issue.
Refund Process
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Return Request:
- Initiate your return by calling our Customer Care or emailing us with your order details and reason for return.
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Return Shipping:
- We will guide you on the return shipping process. In cases of damaged or incorrect items, Sai Creations will cover the return shipping cost.
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Refund Approval:
- Upon receiving and inspecting the returned item, we will notify you of the refund approval status within 3-5 business days.
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Refund Issuance:
- Approved refunds will be processed to the original payment method within 7-10 business days.
Non-Refundable Items
- Customized or personalized items.
- Products with missing packaging or accessories.
- Any item returned beyond the 7-day return window.
If you have any questions about our Refund Policy, please feel free to reach out to our Customer Care team at +91-9990904470 for assistance.
